Frequently Asked Questions
Everything you need to know about Muse.
Getting Started
What is Muse?
Muse is a social music app that connects people through their taste in music, both in the app and at live music events. Instead of just photos and bios, Muse uses your music taste to help you discover people who share your vibe. Find new music through people, find new people through music.
Who can use Muse?
Anyone 18 or older, and you don't need to be a college student. Muse is intentionally gated: every member comes in through a trusted door. Verify a US college (.edu) email, or apply with your email for review. That gate is designed to keep the community genuine and the experience high quality.
How do I sign up?
Download Muse from the App Store and sign in with Apple. Then choose your way in: verify a US college (.edu) email, or apply with your email and we'll review your application. The onboarding walks you through everything.
Why is Muse gated?
Because quality beats scale. Every member arrives through a verified US college email or an approved application, which helps the community stay genuine. Keeping the door selective is how we keep Muse worth your time.
I applied with my email. What happens next?
Our team reviews applications as we open up more spots. When you're approved, you'll get an email letting you know you're in. Approvals roll out gradually so the community grows at a pace that keeps the experience high quality.
Do I have to be a college student?
No. A US college (.edu) email is the fastest way in, but you can also apply with any email and our team will review your application.
Is Muse available on Android?
Not yet. Muse is currently iOS only. Android support is on our roadmap.
Is Muse free?
Yes. Muse is free to use. You can sign up, build a profile, discover people, match, and message without paying anything. There are optional extras (Peeks and Spotlights), but none of them are required to use the app.
Does Muse have a Pro subscription?
No. Muse doesn't have a subscription, and that's a deliberate choice. On most dating apps the best experience sits behind a monthly paywall, which means the app works best for whoever pays the most. We don't think meeting people should work that way. On Muse, everyone gets the same discovery, the same matching, and the same messaging. If that ever changes, you'll hear it from us first.
Spotify & Music
Do I need Spotify to use Muse?
No. Muse uses Spotify for music playback and features like Live Mode, but connecting Spotify is optional. You can use Muse without it, with some music features limited. You can connect or disconnect Spotify anytime in Settings.
Do I need Spotify Premium?
No. Muse works with both free and Premium Spotify accounts. Some playback features may be slightly different based on your Spotify plan, but all Muse features are available to everyone.
What Spotify data does Muse collect?
Muse does not import your Spotify playlists, followers, or listening history from Spotify. Your top artists and genres are ones you pick yourself, not pulled from your Spotify account. Songs you play inside Muse appear as a Recently Played list on your profile, so others can see your current taste. You can disconnect Spotify anytime in Settings.
What is a music personality profile?
Your music personality is made up of the top genres and artists you add to your profile, plus the songs you play on Muse. It shows on your profile so others can see your taste at a glance and understand your vibe.
Live Mode
What is Live Mode?
Live Mode is real time discovery through a song. Play a track and you'll see other people on Muse listening to the same track at the same time. It's a way to meet someone through the song you're both into right now.
How do I use Live Mode?
Play a song on Muse (which opens Spotify automatically) or play a song on Spotify and sync it in Muse. Live Mode shows you other people listening to the same track at the same time. Browse their profiles and connect.
Can I use Live Mode without playing a song?
No. You enter Live Mode by playing a song. Once you do, Muse connects you with other people listening to the same track at the same time.
I'm playing a song on Spotify. Why doesn't Live Mode see it?
Live Mode works by syncing Muse with the Spotify app on your phone. To sync, tap the Spotify icon in the top right of Muse, or simply play any song from inside Muse. A few things can break the link: closing Muse or Spotify, or playing Spotify on another device like your laptop, since Muse can only capture playback from the Spotify app on the same phone. If Live Mode seems out of sync, just open Muse and tap a song or the Spotify icon. That opens Spotify and reconnects the sync automatically.
Will others know what I'm listening to?
People in Live Mode listening to the same song at the same time can see you there. Songs you play inside Muse also appear in the Recently Played section of your profile. Muse never shares your listening anywhere outside the app.
Discovery & Connecting
How does Muse show me people?
Muse shows you profiles based on your preferences, like age, location, and gender. You can also match by genre: pick a genre in your discovery filters and Muse only shows you people who count it among their top genres. Every profile shows music info (their top artists, genres, and songs) so you can find people whose taste aligns with yours.
How do I message someone?
You can message someone once you've both expressed interest in each other. Tap on your matches to start a conversation. Messaging is only available between mutual connections.
Is there a daily like limit?
Yes. You can send up to 20 likes a day, and the limit resets every 24 hours. Passing on someone is always unlimited. Responding to someone who liked you counts toward the same daily total. The limit keeps likes meaningful, so a like on Muse actually says something.
What are Peeks?
When someone likes you, they appear in your Likes You list with their card blurred. Everyone gets 1 free Peek each day to open one card and reveal who it is, and that free Peek resets every 24 hours. To reveal more cards in the same day, you use a Peek. Peeks are optional purchases in bundles of 1, 5, or 10, they carry over until you use them, and your free daily Peek is always spent first before any you have bought.
What are Spotlights?
A Spotlight (also called a boost) makes your profile more visible for 1 hour, so more people see you in their feed, which typically leads to more connections. It is an optional purchase and is not required to make connections.
Why does Muse charge for Peeks and Spotlights?
We know dating apps are exhausting, and most are designed to keep you paying. Muse is built to be the opposite. If we could run it at no cost, everything would be free, but keeping the servers on, reviewing every profile, and staying free of ads and data selling all cost real money. Small optional extras like Peeks and Spotlight cover those costs so everything that matters stays free for everyone. Nothing you buy changes who you can match with, and you never have to spend a dollar to get the full Muse experience.
At a Muse Event
What happens at a Muse event?
Muse partners with live music events. Scan the Muse QR code at the venue to check in, post a selfie to the event's photo wall, and see everyone else who's there. It's a fun way to capture the moment and discover people who share your taste in music.
Do I need the full app to join an event?
No. You can scan an event QR code and post to the photo wall instantly through the Muse App Clip, with no download or full account required to start. If you download the full app later on the same device, your event activity carries over.
Who can see the photos I post at an event?
Photos you post to an event's wall are visible to other people at that event viewing the wall. Every photo is automatically screened before it appears, and you can delete anything you posted at any time.
Do I have to be at the venue to post?
Yes. Muse confirms you're at the event venue (using your device location just for that check) before you can post to the wall. Your exact location isn't stored, only that you checked in.
Privacy & Safety
Does Muse sell my data?
No. Muse never sells your personal data to third parties, advertisers, or data brokers. We don't track you across apps. Your data is used only to power your Muse experience. Read our full Privacy Policy for details.
Is my location shared with other users?
Your exact location is never shared. Other users may see an approximate distance (for example, "5 miles away"), but never your coordinates or address. You can turn location off in iOS Settings at any time, but keep in mind that Muse matches you with people nearby, so without it you won't appear in discovery or see new people. Your existing matches and chats keep working either way.
How does Muse prevent fake profiles?
Muse uses several layers: getting in requires a verified US college (.edu) email or an application approved by our team; Apple device integrity checks help block bots and duplicate accounts; profiles and event photos are reviewed; and the community can report suspicious accounts. Together these layers are designed to keep the community genuine.
What does the verified badge mean?
A verified badge means that person joined Muse by confirming an email from a US college or university. It shows they had access to that college email when they signed up, nothing more. It is not identity verification, and Muse does not run background checks, so always use your own judgment when meeting someone new. And no matter the path in, every member must be 18 or older.
How do I stay safe when meeting someone from Muse?
Get to know someone in the app before meeting up. For a first meeting, pick a public place, tell a friend where you are going, and arrange your own ride there and back. Never send money or share financial information with someone you met on Muse, no matter the story. If anyone makes you uncomfortable, you can block and report them right from their profile or your chat.
How do I report or block someone?
Open the menu (the three dots) on a profile or in a chat and choose Report & Block. This reports the account and blocks them in one step. You're unmatched, your chat is removed, and they can no longer message you. Reports are private, and the other person isn't notified.
What happens when I report someone?
Muse reviews all reports. If a policy violation is found, the profile is removed and the user may be permanently banned. You're never identified as the reporter.
Account Management
How do I delete my account?
Go to Settings, tap Delete or Pause Account, then choose Delete Account. Deletion is permanent and irreversible. Your data, including photos, messages, and profile information, is permanently removed from Muse servers. One exception: if an account was reported for a serious violation, we keep a limited record of the report and related evidence for safety and legal reasons, as described in our Privacy Policy.
Can I pause my account instead of deleting it?
Yes. Pausing hides your profile from other users but keeps your account, matches, and data intact, and you can still chat with your existing matches. You can unpause at any time from Settings. Deleting is permanent; pausing is temporary.
Can I change my name or age after signing up?
No. Your name and birthdate are locked after you create your account. In Settings, the Name and Age fields show a lock and cannot be edited, so make sure they are correct during onboarding.
How do I disconnect Spotify?
Go to Settings in the Muse app to disconnect your Spotify account. You can also revoke access from spotify.com/account/apps. Disconnecting will disable music features but will not delete your Muse account.
Still have questions?
Reach out to us at support@museapp.coand we'll get back to you.