Muse Terms of Service

1. Acceptance of Terms

Welcome to Muse ("we," "our," or "us"). Muse is a social music app for discovering people through music and connecting at live music events. By downloading, accessing, or using the Muse mobile application or App Clip (together, the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Muse Labs Inc. We may update these Terms from time to time, and your continued use of the App after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility

To use Muse, you must:

• Be at least 18 years of age
• Be legally able to enter into a binding contract
• Not be prohibited from using the App under applicable law
• Not have been previously banned or removed from Muse

By using Muse, you represent and warrant that you meet all eligibility requirements. You can gain access to Muse by redeeming an invite code, verifying a school (.edu) email, or attending a participating live event. University enrollment is not required to use Muse.

3. Account Registration

• Sign-In: You create a full account by signing in with Apple. You are responsible for maintaining the security of your Apple ID and Muse account.
• Anonymous Event Access: If you scan an event QR code using the Muse App Clip, we create an anonymous account so you can check in and post to the event's photo wall before signing up. If you later install the full App on the same device, your anonymous account and its activity are carried over to your account.
• One Account Per Person: You may only create and maintain one Muse account. Creating multiple accounts may result in permanent suspension.
• Accurate Information: You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date.
• Account Security: You are responsible for all activity that occurs under your account. Notify us immediately at support@museapp.co if you suspect unauthorized access.

4. User Conduct

You agree not to:

• Harass, bully, stalk, intimidate, threaten, or defame any person
• Create a fake or misleading profile, or impersonate any person or entity
• Post or share content that is illegal, obscene, hateful, discriminatory, or promotes violence
• Send spam, unsolicited messages, or commercial solicitations
• Use the App for any illegal purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to other users' accounts or our systems
• Use automated scripts, bots, or scrapers to access or interact with the App
• Interfere with or disrupt the App's functionality or servers
• Share content depicting minors or any form of child exploitation
• Solicit money, goods, or services from other users

Violation of these rules may result in immediate account suspension or permanent termination, at our sole discretion.

5. User-Generated Content

5.1 Your Content

You retain ownership of all content you post on Muse, including photos, event-wall selfies, captions, text, biography, prompt responses, and messages ("Your Content"). By posting content on Muse, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, display, reproduce, and distribute Your Content solely for the purpose of operating and providing the Muse service.

5.2 Content Standards

Your Content must not:

• Contain nudity, sexually explicit material, or graphic violence
• Infringe on any third party's intellectual property rights
• Contain personal information of others without their consent
• Be deceptive, fraudulent, or misleading

5.3 Content Moderation

We reserve the right to review, remove, or disable access to any content that violates these Terms or our Community Guidelines, without prior notice. Photos posted to event walls are additionally screened by an automated image-classification system before they appear; content that fails this screening is rejected. Users can report content or other users directly through the App.

5.4 Events & Photo Walls

Muse runs experiences at live music events. To take part, you scan an event QR code and confirm you are at the venue. You may post front-camera selfies (with optional captions) to the event's photo wall, where they are visible to other attendees viewing that event — not only to your matches. You are responsible for the photos you post and must have the right to share them. You can delete a photo you posted at any time, and you may report or request removal of others' content through the App.

6. Music Data & Spotify Integration

Muse integrates with Spotify to provide music-based features. By connecting your Spotify account:

• You authorize Muse to access playback state data when you play music through Spotify while using the App
• Muse does not store your Spotify credentials (username or password)
• Muse does not access your Spotify listening history, saved playlists, or library data outside of active playback within the App
• Spotify integration is optional; you can use Muse without connecting Spotify
• You can disconnect Spotify at any time, and Spotify connection is managed automatically by the App

Your use of Spotify is also governed by Spotify's Terms of Use and Privacy Policy.

7. In-App Purchases

Muse offers optional in-app purchases, including:

• Boost: A consumable purchase that temporarily increases your profile's visibility in the discovery feed
• Save Slot: A consumable purchase that allows you to save profiles for later review
• Muse Pro (Subscription): An auto-renewable subscription that unlocks premium features

7.1 Payment & Billing

• All purchases are processed through Apple's App Store. By making a purchase, you agree to Apple's Terms and Conditions.
• Subscription pricing and duration are displayed before purchase confirmation.
• Auto-renewable subscriptions will automatically renew unless cancelled at least 24 hours before the end of the current billing period.

7.2 Cancellation & Refunds

• You can cancel a subscription at any time through your Apple ID settings (Settings → Apple ID → Subscriptions).
• Cancellation takes effect at the end of the current billing period. You retain access to premium features until then.
• Refund requests must be submitted to Apple directly through reportaproblem.apple.com.
• Consumable purchases (Boost, Save Slot) are non-refundable once used.

8. Matching & Communication

• No Guarantee of Matches: Muse does not guarantee that you will receive matches, likes, or messages. Matching depends on mutual interest and the availability of other users near you.
• Discovery: Discovery and matching are based on factors such as distance and your preferences. Available features may vary by location and change over time.
• Moderation: We reserve the right to moderate messages and content to maintain a safe environment. We may review reported conversations and take action against users who violate these Terms.
• Blocking & Reporting: You can block or report any user at any time. Blocking a matched user will unmatch you and prevent further communication.

9. Privacy

Your privacy is important to us. Our collection, use, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Muse, you consent to the data practices described in the Privacy Policy.

10. Account Deletion

You can delete your account at any time from Settings → Account → Delete Account within the App. When you delete your account:

• Your profile is immediately removed from discovery and matching
• Your personal data, profile pictures, event-wall selfies, messages, and matches are permanently deleted
• Active subscriptions must be cancelled separately through your Apple ID settings
• Account deletion is irreversible; you cannot recover a deleted account

If your account has been reported for violating these Terms, we may retain certain information as described in our Privacy Policy for safety and moderation purposes.

11. Intellectual Property

• The Muse name, logo, brand identity, and all associated trademarks are the property of Muse Labs Inc.
• The App's design, features, code, and content (excluding User Content) are protected by copyright, trademark, and other intellectual property laws.
• You may not copy, modify, distribute, sell, or lease any part of the App or its content without our express written permission.
• You may not use the Muse brand or trademarks in any way that suggests endorsement or affiliation without our prior written consent.

12. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The App will be uninterrupted, error-free, or secure
• Any defects will be corrected
• The App is free of viruses or harmful components
• The results obtained from use of the App will be accurate or reliable

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MUSE LABS INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use of or inability to use the App
• Any conduct or content of any other user of the App
• Unauthorized access, use, or alteration of your content or data
• Any interactions with other users, whether online or offline

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO MUSE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

14. Indemnification

You agree to indemnify, defend, and hold harmless Muse Labs Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the App, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

• We may suspend or terminate your account at any time, with or without notice, for conduct that we determine violates these Terms, is harmful to other users, or is otherwise objectionable.
• We may also terminate accounts that have been inactive for an extended period.
• Upon termination, your right to use the App ceases immediately, and we may delete your account data in accordance with our Privacy Policy.
• Sections of these Terms that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) shall survive.

16. Changes to Terms

We may revise these Terms from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you through the App or via email for significant changes
• Request your consent if required by applicable law

Your continued use of Muse after the revised Terms are posted constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the App and delete your account.

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or your use of the App shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Muse regarding your use of the App.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment: We may assign our rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our prior written consent.

19. Contact Us