Staying Safe on Muse

1. Before anything else

These four statements are required safety notices, and they are worth reading in full:

• Anyone who is able to commit identity theft can also falsify a dating profile.
• There is no substitute for acting with caution when communicating with any stranger who wants to meet you.
• Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your Internet profile or initial e-mail messages. Stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it.
• If you choose to have a face-to-face meeting with another member, always tell someone in your family or a friend where you are going and when you will return. Never agree to be picked up at your home. Always provide your own transportation to and from your date and meet in a public place with many people around.

2. In the app

• Trust your gut. If a conversation feels off, it probably is. You can unmatch at any time, no explanation owed.
• Tell us if a message bothers you. Long press any message and tap This bothered me. It sends a quiet signal to our safety team, and that is all it does. The other person is never notified, nothing changes in your chat, and it is not a formal report unless you choose to make one.
• You control the pace. Your phone number, home address, and socials say a lot about you. Share them when someone has earned it, not because they asked early.
• Keep it here. Scammers push to move off the app fast. Staying in Muse chat until you meet in person means our safety tools can see what is going on and help.
• Money asks are always a no. Nobody genuine asks a new match for money, gift cards, or crypto, no matter how good the story is.

3. Before you meet, and when you do

• Take your time. There is no clock on getting to know someone. Anyone real will match your pace.
• Hear their voice first. A quick call or video chat before meeting tells you more than a hundred messages.
• Public place, every time. Pick somewhere with people around for a first meeting, and tell a friend where you are going and when.
• Own your ride. Getting there and back on your own terms means you can leave the moment you want to.
• Stay in charge of your drink and your phone, and keep enough battery to get yourself home.

4. Romance scams

Romance scams are the most common way people get hurt on any dating app, and they follow a pattern. Someone builds a fast, intense connection, moves you off the app quickly, and eventually needs money.

• Never send money, gift cards, or cryptocurrency to someone you met on Muse, whatever the story is. Emergencies, customs fees, medical bills, a can't miss investment, a locked account: they are all the same script.
• Never share financial details, bank logins, card numbers, one time codes, or your Apple ID.
• Red flags: pushing to move to another app straight away, refusing to video chat, a story that keeps escalating, claims of being overseas or on a rig or deployed, and any conversation that turns to money, crypto, or trading.
• Investment pitches are scams. Nobody genuine matches with you and then teaches you to trade.
• If someone asks, do not send anything. Report them from your chat, and tell us what happened at support@museapp.co.

If you have already sent money, you can report it to the FBI Internet Crime Complaint Center at ic3.gov and to the FTC at reportfraud.ftc.gov.

5. How reporting works

Open a chat with them, tap the three dots, and choose Report. You can also swipe on the conversation in your inbox. Reporting also blocks: you are unmatched, your chat is removed, and they will not be shown to you again. Reports are private, and the other person is not notified.

You can report an event photo directly on the event wall.

We review reports as quickly as we can. Depending on what we find, we may remove content, warn the account, suspend it, or ban the person permanently. Anything involving a minor, a threat of violence, or a scam gets a permanent ban, and where the law requires it we report to the appropriate authorities.

6. Intimate images posted without consent

If an intimate image of you was posted on Muse without your consent, we will remove it, and you do not need a Muse account to ask. Email removal@museapp.co. We remove the image within 48 hours of a complete request and make reasonable efforts to remove identical copies elsewhere on Muse. Here is exactly what to include.

7. If you need help right now

Reporting something to Muse is never a substitute for contacting law enforcement. If a crime has been committed, please report it to the police as well. We will cooperate with valid legal requests.

8. What Muse does on our side

• Every profile photo, bio, prompt, event selfie, and caption is automatically screened before it appears.
• Messages are screened for harassment, scams, and content involving minors, both before a message is sent and again in a sweep afterwards. This is why Muse chat is not end to end encrypted, and it is a deliberate choice of safety over secrecy.
• Every way into Muse requires you to be 18 or older, and we check your age at signup.
• Device integrity checks help us spot bots and duplicate accounts. No gate catches everything, so your own judgment still matters.

Our Community Guidelines spell out the rules, and our Terms of Service and Privacy Policy explain the rest. Questions about safety: support@museapp.co.